Episode 18: Spooky Tales from Services Delivery
Are you afraid of the dark? Are you afraid of poorly scoped project requirements, misaligned customer priorities and confusing services project processes? If any of these are true (maybe not the dark thing) then this is the spooky Halloween podcast episode you have been looking for. During this episode we will be digging into some of the scariest scenarios that Services Delivery teams have to face when trying to serve their customers. Featuring Anish Udayakumar, Provus’ Head of Customer Experience who will share some of his truly terrifying experiences during a successful career of Professional Services leadership.
Meet Our Guest
Anish Udayakumar
Head of Customer Experience
A business and technology pacesetter with years of deep expertise in data-driven business transformation management at companies like Cisco Systems, Apttus, Hitachi, VMWare and most recently leads Customer Experience at Provus Services CPQ.
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Episode 15: What Salesforce’s Revenue Lifecycle Management Means for Services Organizations
