Episode 19: Managing Risk and Enhancing Operational Efficiency in Services In this episode of the Services Ops Podcast, host Chris welcomes Warren Bernstein, CRO of Provus, and special guest, Laurie Hofer, Sr. Director of Professional Services Global Strategy &...

Episode 18: Spooky Tales from Services DeliveryAre you afraid of the dark? Are you afraid of poorly scoped project requirements, misaligned customer priorities and confusing services project processes? If any of these are true (maybe not the dark thing) then this is...

Episode 17: Dreamforce 2024 Takeaways: Agentforce, AI, Services Operations & MoreIn this episode of the Services Ops Podcast, Mahesh and Chris share their insights and key takeaways from Dreamforce 2024. Focusing on Agentforce and its implications for Services Ops. We...

Episode 16: Connecting Services to the BusinessIn this episode, we’re joined by Mitchell Palsson, Director of Professional Services Operations for Central Square Technologies, and head PS evangelist at PS Amplify. We will get to hear Mitchell’s unique perspective on...

Episode 15: What Salesforce’s Revenue Lifecycle Management Means for Services OrganizationsIn this episode, we’re joined by Don Fernando, Sr Director of Revenue Cloud Product Management at Salesforce, as we discuss Salesforce’s reimagined Revenue Lifecycle Management...

Episode 14: Navigating Dreamforce. CRM + AI + Data + TrustIn this episode, we’re joined by Travis Bloomfield, Managing Partner and CEO of Provisio, as we dive into the world of Dreamforce and explore the critical role of data strategies in today’s AI-driven landscape....

Episode 13: Shaping the Future of Services with Gen ZIn this episode of the Services Ops Podcast, Mahesh and Chris continue their conversation with Persistent SVP & Global Head of Salesforce Delivery, Sid Mishra. They talk about how Services leaders and...

Episode 12: Enhance Customer Experience through AI & Digital TransformationIn this episode of the Services Ops Podcast, Mahesh and Chris welcome a very special guest to the show. Sid Mishra, SVP & Global Head of Salesforce Delivery from Persistent Systems...

Episode 11: Build vs Buy vs Purpose-BuiltWhen it comes to internal technology adoption Services organizations deal with some critical decisions. Will technology solve your challenges? Should you buy a platform or build yourself? What’s the difference between purpose...

Episode 10: CROs, Services Sales and AIIn this episode of the Services Ops podcast, we dive deep into the strategies and considerations Services Sales organizations need to adopt to thrive in an AI-driven world. Join us with special guest Warren Bernstein, a seasoned...

Episode 9: Incorporating Systems Leaders into Your Services Ops StrategiesServices leaders need to be great at collaborating with everyone in their organizations who impact your organization's people, process and technology. In this episode, we will dig into how...

Episode 8: Navigating CPQ Software Evaluation for Customer SuccessJoin us in the latest episode of the Services Ops Podcast, where hosts Mahesh and Chris are joined by Frank Sohn, CEO and President of Novus CPQ, for an in-depth discussion on CPQ software. Frank and...

Episode 7: CEO Stories of Scaling and Sustaining GrowthIn the latest episode of the Services Ops Podcast, hosts Mahesh and Chris are joined by Ankur Ahlowalia, a passionate technology leader and CEO of Korbyt. They engage in a lively discussion about moments that...

Episode 6: Selling Services as a ProductListen to part 2 of our conversation with Mark Sloan. Mark has over 30 years of business experience with companies like Accenture and Convergys, and is currently the Managing Director at Asaph Advisors. In this episode, he talks...

Episode 5: The Ultimate Resource Management Process in ServicesDon’t miss the latest episode of the Services Ops Podcast, where hosts Mahesh and Chris are joined by Mark Sloan, a distinguished Services Expert and Managing Director of Asaph Advisors. Together, they...

Episode 4: Life of a Professional Services PractitionerTune in to the latest episode where hosts Mahesh and Chris engage in an in-depth conversation with special guest Joe Longo, a luminary in the services industry and esteemed PSA principal at NetSuite. In the...

Episode 3: The Impact of AI in Services. Transforming CX and Operation EfficiencyIn this episode of the Services Ops Podcast, Mahesh and Chris explore the transformative role of Artificial Intelligence (AI) in the services industry. They discuss the opportunities,...

Episode 2: All things Services QuotingIn this episode of the Services Ops Podcast, Mahesh and Chris discuss all things services quoting. They cover the current state of the services industry, highlight the top challenges that organizations face when it comes to...

Episode 1: Intro to Services OperationsIn this episode of the Provus Services Ops Podcast, Mahesh and Chris talk about the fundamental concepts of Services Operations. They analyze the intricate interplay among technology, people, and processes, and explore key...