Episode 1: Intro to Services Operations
In this episode of the Provus Services Ops Podcast, Mahesh and Chris talk about the fundamental concepts of Services Operations. They analyze the intricate interplay among technology, people, and processes, and explore key components such as design, delivery, and optimization strategies that enhance efficiency and customer satisfaction.
Meet Our Guests
MAHESh BAXI
Co-Founder & CEO
Chris Souza
Head of Marketing
Mahesh Baxi is the Co-founder and Chief Executive Officer of Provus. As one of the original innovators of Services CPQ, he is responsible for furthering the company’s leading position in the Services Economy. He is a proven leader with over 25 years of management experience scaling the IT, product, and services operations for global software companies.
Chris Souza is a senior B2B marketer leader who drives revenue through holistic growth marketing strategy, operations, and demand generation. Progressive experience owning multiple key disciplines within the marketing umbrella has provided me with a unique fluency in key skills, data, and operational connectivity.
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